Welcome to the Auzuka FAQ Page

We're here to clearly answer your questions. If you require further assistance, please reach out to our customer support team.

Question #1: How long will it take to receive my order?

Answer: Orders are typically processed within 1–2 business days, with an estimated delivery time of 7–11 business days within Australia. See our Shipping Policy for details.

Question #2: Do you offer free shipping?

Answer: Yes, we provide free standard shipping Australia-wide on all orders.

Question #3: Where is Auzuka located?

Answer: Auzuka is an online retailer serving customers exclusively within Australia. We offer a wide variety of high-quality consumer products.

Question #4: What payment methods do you accept?

Answer: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. For more details, refer to our Billing Terms and Conditions.

Question #5: What if I receive a defective product?

Answer: If you receive a defective item, contact us within 30 days, and we will arrange a replacement or refund at no additional cost. See our Returns & Refunds Policy for more information.

Question #6: Can I cancel my order after it’s placed?

Answer: Yes, orders can be canceled within 24 hours of purchase. Please contact us immediately to initiate the cancellation.

Question #7: What is your return policy?

Answer: We offer a straightforward 30-day return policy. Visit our Returns & Refunds Policy page for details.

Question #8: When will I receive my refund after returning a product?

Answer: Refunds are processed within 7 business days upon receipt and inspection of the returned item. Please check our Returns & Refunds Policy for more details.

Question #9: Do you offer warranties or guarantees?

Answer: Yes, we offer a 30-day warranty on all products. See our Returns & Refunds Policy page for additional information.

Question #10: How can I contact customer support?

Answer: Contact our support team via email at info@auzuka.com or phone at +61 485 985 239.

Question #11: Do you ship internationally?

Answer: Currently, we only ship within Australia.

Question #12: Do you have a physical store location?

Answer: No, Auzuka is an exclusively online store, which helps us maintain competitive pricing and extensive product selection.

Question #13: Can I place a bulk order?

Answer: Yes, bulk orders are welcome. Please contact customer support for further assistance.

Question #14: How do I exchange a product?

Answer: For exchanges, please visit our Returns & Refunds Policy page for detailed instructions.

Question #15: How can I track my order?

Answer: Track your order status through our Order Tracking page using the tracking number provided via email upon shipment.

For More Information:

• Email: info@auzuka.com

• Phone: +61 485 985 239

• Customer Service Hours: Monday–Saturday, 9:30 AM–7:00 PM (AEST)

• Address: 1603 Capitol Avenue, Suite 310 A617, Cheyenne Wyoming 82001, United States

• Company Number: 372116253

We aim to reply within 1-2 business days.