At Auzuka, your satisfaction is our priority. We strive to make your shopping experience as smooth as possible. If you are not completely satisfied with your purchase, we offer easy and free returns within Australia.
Returns Policy Overview
-
Return Window: You can return your items within 30 days from the date you receive your order.
-
Condition: Items must be unused, in their original condition, and with all original packaging and tags intact.
-
Free Return Shipping: We cover all return shipping costs within Australia.
How to Initiate a Return
-
Contact Us: Reach out via email at info@auzuka.com to request a return, quoting your order number.
-
Pack Your Items: Ensure items are unused and include all original packaging, tags, and documentation.
-
Print Return Label: We’ll provide you with a prepaid Australia Post return shipping label via email.
-
Send the Parcel: Drop your parcel at your nearest Australia Post location.
Refund Process
-
Inspection: Once received, our team will inspect your returned item to confirm it meets the return conditions.
-
Refund: Upon approval, your refund will be processed within 7 business days. Funds will be returned to your original payment method.
Exchanges
Want a different size, colour, or product? Simply reach out to our team, and we’ll arrange an exchange promptly.
Non-Returnable Items
For health, hygiene, and safety reasons, certain items cannot be returned. These items will be clearly noted as non-returnable in the product description.
Faulty or Incorrect Items
If you receive an incorrect or defective product, contact us immediately. Auzuka will cover all costs associated with replacing or refunding defective or incorrect items as per Australian Consumer Law.
Refund Timeframes
Once we receive your returned items, refunds are typically processed within 7 business days. Depending on your financial institution, it may take a few extra days for the refund to appear in your account.
Need Further Assistance?
Contact Us:
-
Email: info@auzuka.com
-
Address: 1603 Capitol Avenue, Suite 310 A617, Cheyenne Wyoming 82001, United States
-
Phone: +61 485 985 239
-
Company Number: 372116253
-
Customer Service Hours: Monday–Saturday, 9:30 AM–7:00 PM (AEST)
We aim to respond to all inquiries within 1-2 business days.
