Return & Refund Policy
Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it under the following conditions:
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Return Window: You have 30 days from the date of delivery to request a return.
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Product Condition: We only accept returns for new, unused, and unopened products in their original packaging.
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Return Shipping: The cost of return shipping is the responsibility of the customer. We do not provide prepaid return labels.
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Return Method: Returns must be shipped by post to our designated return address. We do not accept returns in-store or at drop-off locations.
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Refund Processing Time: Once we receive your returned item, we will inspect it and process your refund within 7 days. The refund will be issued to the original payment method.
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Restocking Fee: There is no restocking fee for returns.
How to Initiate a Return
To start a return, please follow these steps:
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Contact our customer service at info@auzuka.com within 30 days of receiving your order.
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Provide your order number and reason for the return.
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You will receive instructions on how and where to send your return.
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Once we receive the item and inspect it, we will process your refund within 7 days.
Exchanges
We offer exchanges for defective or incorrect items.
If you wish to exchange an item, please contact us at info@auzuka.com.
Non-Returnable Items
Certain items cannot be returned, including:
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Items that are used, opened, or not in their original packaging.
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Gift cards or promotional items.
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Perishable goods or personal care items (if applicable).
Defective or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with your order details and photos of the issue. We will arrange for a replacement or refund.
Return Address
To return an item, please send it to the return address provided by our customer service team after your return request has been approved.
Contact Information
Contact form: Click here
Email: info@auzuka.com
Phone: +61 485 985 239
Auzuka
1603 Capitol Avenue
Suite 310 A617
Cheyenne, Wyoming, 82001
United States
We are available during the following hours:
Monday to Friday: 09:30 – 19:00
Saturday and Sunday: Closed
We strive to respond within 24 hours.