Welcome to Auzuka!
These Billing Terms and Conditions outline how Auzuka ("we," "our," "us") processes orders and payments within Australia. By placing an order with us, you agree to comply with these terms.
Payment Methods
Accepted Payment Methods:
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Visa
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MasterCard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Billing Information
You agree to provide accurate, complete, and current billing and account details for all transactions on our website. Please promptly update your email address and payment method information to ensure smooth transactions and effective communication.
Order Confirmation and Invoicing
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Order Confirmation: Once your order is placed, you'll receive an email confirmation detailing your items, shipping method, and billing information. This email is your receipt.
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Invoice: An invoice detailing your purchase, shipping charges, and any discounts will be included with your shipment.
Payment Processing
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Authorization: By providing your payment details, you authorize us to charge the specified amount to your selected payment method. All transactions undergo authorization checks and fraud prevention procedures.
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Failed Transactions: If a transaction fails or is declined, you will be notified via email and will need to provide an alternative payment method to finalize your purchase.
Disputes and Chargebacks
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Dispute Resolution: If you encounter any issues with your order or billing, please contact our customer service team promptly at info@auzuka.com. We strive to resolve issues quickly and efficiently to your satisfaction.
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Chargebacks: Unauthorized chargebacks will be thoroughly investigated. If found unjustified, you will be responsible for reimbursing Auzuka for the chargeback amount plus any associated fees.
Contact Information
For assistance or additional information:
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Email: info@auzuka.com
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Phone: +61 485 985 239
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Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM; Saturday–Sunday, 9:00 AM–2:00 PM (AEST)
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Address: 1603 Capitol Avenue, Suite 310 A617, Cheyenne Wyoming 82001, United States
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Company Number: 372116253
We aim to respond to all inquiries within 1-2 business days.
